Designation- Associate Customer Success/Associate Project Manager
Experience- 1.5-4 Years

Do you want to be a part of enabling the next wave of innovation in communication protocols, building sensors and cutting-edge hardware?

Does working with IoT devices, sensors, wearables, controllers which can seamlessly merge the digital world with the physical world around us interests you?

Who we are?

• We are Probus Smart Things and are working on IoT solutions that can be used to solve massive scale problems by connecting things to people.
• At Probus we are digitizing the electricity distribution grids to bring down network losses and ensure that electricity reaches every house-hold.
• We do this by building sensors, controllers, low power edge devices, connect and manage multiple sensors with our ecosystem.
• Probus Smart Things has been awarded as the Startup of the Year 2018 and our wireless technology in 2020, has been awarded by India Smart Grid Forum, Government of India.
• Probus has also been mentored by Cisco and Qualcomm in their startup accelerators.
• We are a Venture Capital funded company and have raised our pre-series-A round in 2021.
• We are looking for passionate electronics engineers to build the hardware that runs on edge computing, system on chips, communicates with cloud servers, server-less containers, and everything in between.

We –

• Are a team of technologists from diverse backgrounds
• Obsess over design and product journey
• Obsess over our customer’s needs and experience
• Are owners. We love building new innovative technologies, and improving our existing ones
• Wear multiple hats. We enjoy the prototyping and tinkering stages, as well as the rigor of making solutions production-ready.
• Are fast-growing, agile and collaborative

You –

• Enjoy seeing the impact your work has on real customers
• Enjoy being a part of a creation that can shape the future of the world as we know it
• Enjoy working with the cofounders and the founding team of a growing startup
• Are comfortable in an agile environment and create order from ambiguity
• Are excited about the incredible opportunity connected products represent
• Build strong teams with others as passionate as you about this mission
• Take ownership and doing whatever it takes to get the job done
• Want to create applications at a massive scale used by millions of people
• Use data to make decisions and validate assumptions
• Learn from others and help grow those in your team to achieve their best

Our Culture –

Trust – We trust our team to the core in all their actions they perform in day-to-day work

Clear Communication – We are direct and succinct. We share information efficiently, improving collaboration and productivity. We practice active listening.

Efficient execution – We have a bias for action. We complete high quality work quickly. We focus on the 20% of work that will get us 80% of the impact.

Act like an owner – We take 100% responsibility for achieving the mission. We seek to improve all aspects of our company even in ways that are not explicitly part of our job.

Continuous learning – We’re humble, and value learning over being right. We embrace delivering and receiving candid feedback, and see every setback as an opportunity to learn.

Championship team – We are a winning team, not a family, and have high expectations for performance and delivering results. We’re stronger together so we choose to focus on what unites us, and not on what divides us. We have an intense work culture, and are regularly pushed out of our comfort zones. We take rest seriously, to improve productivity over the long term. Probus should continually earn employees’ commitment and, likewise, expects employees to earn their seat at the company.

During your time at Probus Smart Things,

• Client Support: Assist in managing client relationships by ensuring clear and effective communication, helping to meet client expectations and resolve issues promptly.
• Team Coordination: Support the supervision of site/field teams, ensuring alignment with project goals and assisting with day-to-day operations.
• Project Planning and Execution: Collaborate in developing detailed project plans while working with other project managers, including schedules, scopes, and learning budget estimations. Assist in tracking project progress and identifying potential risks.
• Monitoring and Reporting: Assist in monitoring project progress, identifying potential issues, and helping to implement effective solutions. Contribute to the preparation of reports and presentations to communicate project status to stakeholders.
• Customer Interaction: Provide support in handling customer interactions professionally, ensuring their needs are met and issues are resolved promptly.
• SLA Support: learning SLAs and assisting in maintaining SLAs according to client requirements
• IT Coordination: Help oversee the integration and management of IT systems
  related to the project, coordinating with IT teams to ensure technical requirements are
  met.
• Field Management Support: Assist in proposing and managing field management
  services, including maintenance of DCUs and addressing power supply breakdowns.

Qualifications Required-

• Bachelor/Post Graduate degree in Engineering.
• Basic understanding of utilities, or distribution grid.
• Experience in customer/client management, site/field team and IT team coordination,
  Project Management, EPC profile.
• Leadership and team management capabilities.
• Strong analytical skills and reporting skills.